Lord please give me strength! Have you ever had one of those experiences that just leaves you exasperated and wondering about the professional ethics and sanity of some businesses? Professional ethics because this company took the goods, were delighted with the results and even asked for further recommendations. Their questionable sanity – I work as a professional speaker, I write about brand reputation and these guys refuse to pay my invoice or return my calls and emails. How rude, how very rude indeed.
Hello????? This is rich material I’m being fed
Brand reputation is as much about how you treat your suppliers and employees as it is about your ‘customer face’ ……in many ways it’s more important. I believe your behaviour ‘behind the scenes’ is a truer indication of your integrity than any glossy marketing campaign, brochure or who you may be associated with. Businesses need to understand that the most pure form of brand experience is in every encounter we have with them, not the glossy communication which so preoccupies them.
Wish me luck!
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